North America Post Sales Operations Manager

About the Job

Key Responsibilities

• Oversee and manage service contracts, spare parts order processing, shipping, and documentation for North America customers;
• Interface with logistics providers and monitor shipment status;
• Establish and optimize logistics workflows and customer service processes;
• Monitor team and vendor performance to ensure service levels and on-time delivery;
• Provide responsive and professional support to customers and internal teams;
• Collaborate with supply chain, service, and sales teams to resolve operational issues efficiently;
• Maintain accurate records of customer interactions and logistics operations;
• Ensure compliance with shipping regulations, company SOPs, and U.S. administrative procedures;
• Ensure steady yearly growth of after-market income, with full coordination and guidance from global HQ

Administrative Management:

• Oversee day-to-day administrative functions of Atlantium’s North America subsidiary;
• Act as the key administrative focal point between Atlantium USA and global HQ;
• Support compliance with local legal, financial, and tax reporting requirements in coordination with external service providers;
• Manage Atlantium’s vendor registration and related administrative documentation with customer;
• Handle customer invoicing and payment collection processes;
• Lead administrative projects and support decision-making with accurate reporting;
• Support onboarding processes and coordination with HR and finance teams;
• Maintain organized records, contracts, and administrative documentation.

Requirements:

• 5+ years of experience in administrative and/or operations management, preferably in an international organization;
• Experience working with or for U.S. based entities;
• Knowledge of financial and administrative processes (invoicing, vendor coordination, reporting);
• 2+ years of experience in logistics, customer service, or operations support;
• Strong communication skills and fluent English (spoken and written);
• Experience with ERP systems (Priority – advantage);
• Proven ability to manage cross-functional processes and external service providers;
• Detail-oriented, reliable, and committed to excellent service;
• Ability to work independently and manage multiple priorities.

What We Offer:

• A key leadership role in shaping Atlantium’s North America operations and contributing to the company’s global growth strategy;
• An opportunity to work as part of a global team driving impactful water treatment solutions;
• A hybrid/remote role aligned with U.S. operations;
• Collaborative and supportive team environment.

Interested?

Apply now – [email protected]